Legal
Refund Policy
We want every purchase of ImageOptimizer to be worth it. If it is not, ask us and we will make it right quickly — you should never need to dispute a charge with your bank to get a refund.
1. How to ask
Email support@imageoptimizer.co from your account address with the date and amount of the charge. Charges appear on your statement as IMAGEOPTIMIZER.CO. We reply within 48 hours.
2. What we refund
- Subscriptions: a full refund of your first payment, or of any renewal, if you ask within 14 days of the charge. After that, cancelling stops future renewals and you keep access until the end of the paid period.
- Credits: unused purchased credits are refundable within 14 days of purchase, to the original payment method, for the unused portion. Credits are not cash and cannot be redeemed for cash or transferred; they expire 12 months after purchase. Promotional or bonus credits are not refundable.
- Charges you did not make: tell us right away. We refund unauthorised charges in full and lock the account while we look into it.
- Our mistakes: double charges, charges after a confirmed cancellation, or a service outage that stopped you using what you paid for are refunded in full, whenever you notice.
We may offer account credit as an alternative, but a refund is always your choice within the windows above.
3. How refunds are paid
Refunds go to the original payment method through Stripe. They usually appear in 5–10 business days, depending on your bank.
Stripe (shown at checkout as Link) is the merchant of record for ImageOptimizer payments. Stripe may also refund a payment within 60 days of purchase, for example to settle a problem before it becomes a dispute, and any cooling-off or withdrawal right that the law where you live gives you applies in addition to this policy.
4. Disputes
Please contact us before disputing a charge with your bank; we resolve almost every problem faster that way. If a charge is already disputed, the bank's process decides the outcome and we respond through it rather than issuing a separate refund.
5. Contact
Logan Meyer, sole proprietor doing business as ImageOptimizer, 930 North Ogden St., Denver, CO 80218, USA · support@imageoptimizer.co · Contact and Support